Abstract

DIAZ-FUNEZ, Pedro-Antonio; PECINO, Vicente  and  MANAS, Miguel-Ángel. Role ambiguity, work satisfaction and organizational citizenship in the public sector: A multi-level mediation study. Rev. psicol. (Lima) [online]. 2016, vol.34, n.2, pp.387-412. ISSN 0254-9247.  https://doi.org/10.18800/psico.201602.007.

This study aimed to examine the mediating effect of job satisfaction in the relationship between role ambiguity and organizational citizenship behavior (OCB) according to the "HEalthy and Resilient Organization" model in two local corporations.. A multilevel analysis of mediation was employed to examine the relationship between these variables, controlling for the effect of employee division. The sample consisted of a total of 340 employees. The results indicate that job satisfaction exhibits a total mediation in the relationship between role ambiguity and OCB of public employees. These results indicate the importance of employees’ well-being to decrease negative effects of role ambiguity in public employees’ performance.

Keywords : Role ambiguity; organizational citizenship behavior; job satisfaction; multilevel mediation; public sector.

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