Abstract

MATSUOKA, Érica Tavares de Melo et al. The professional communication of health-user in chronic kidney disease. Rev. Subj. [online]. 2019, vol.19, n.1, pp.1-15. ISSN 2359-0769.  https://doi.org/10.5020/23590777.rs.v19i1.e7593.

Chronic kidney disease (CKD) is irreversible and progressive, leading the person to renal replacement therapy. In this context, the communication between the health professional and the user is essential, since it can make possible a better understanding of the disease and the therapeutics and the greater appropriation of (self) health care. The purpose of this qualitative study was to analyze the perception of the users and the health professionals of the nephrology outpatient clinic of a school hospital in the city of Recife about the communication established between them regarding the diagnosis/prognosis and treatment of CKD. Fourteen participants (seven patients and seven professionals) responded to semi-structured interviews. Content analysis was used to evaluate the data. The results pointed to two types of communication: communication-explanation and communication-relationship, which are influenced by the following factors: feelings of professionals and patients, attitudes of professionals and patients, and external and internal factors to the professional-user dyad. It is concluded that there is a predominance of hierarchical communication, although more horizontal relations are observed. Therefore, it is necessary for health professionals to improve skills to deal with feelings and attitudes present in communication. The results can contribute to the improvement of the communicative process, helping in the technical improvement of the health professional.

Keywords : chronic kidney disease; chronic renal failure; communication; communication in health.

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