Resumen

DIAS, Felipe Silva  y  ANGELICO, Antonio Paulo. Burnout Syndrome in bank employees: a literature review. Temas psicol. [online]. 2018, vol.26, n.1, pp.15-30. ISSN 1413-389X.  https://doi.org/10.9788/TP2018.1-02Pt.

This study aims to identify the empirical studies that investigate the prevalence of and factors associated with burnout syndrome in bank employees that were published in the PUBMED, SciELO, LILACS, MEDLINE, PsycINFO, ISI Web of Knowledge and Science Direct indexers, and to analyze such studies with regard as to the research methods they used. Fourteen studies were identified that were grouped into the socio-demographic, personal, organizational and labor variables related to burnout. The sample size ranged from 50 to 6091 participants (median = 250.5). Two studies investigated prevalence and found that 49.6% and 55.78% of the participants were affected by the syndrome. Most studies were surveys, and there was only one experiment. Participants working 40 hours, or more, per week and who had direct contact with customers were seen to be the most affected by the syndrome. Physical exercise helped reduce burnout levels in participants. Critical analysis identified the need for further studies with case and non-case groups of the syndrome, and the inclusion of other personal, organizational and work variables, thus enabling a better understanding of burnout and the development of technologies needed to reverse and prevent it, and in order to support a generalization of the results.

Palabras clave : Burnout syndrome; bank employees; prevalence; associated factors.

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