Resumen

LIMA, Tássia Donadello Ferreira  y  SOUZA, Marcos Aguiar de. The Impact of Mobbing on stress at work. Estud. pesqui. psicol. [online]. 2015, vol.15, n.2, pp.608-630. ISSN 1808-4281.

Defined as a set of hostile and unethical actions developed in the work environment in a systematic and recurring basis which leaves the employee in a defenseless position, mobbing has been investigated in its relation to health and quality of life of workers. In this sense, the goal of this was (1) the development of three instruments for measuring mobbing, considering their practice by bosses, pairs and subordinates, and (2) investigate the impact of mobbing on stress at work. Study participants were 300 servers of a federal university in the state of Rio de Janeiro, with 157 men and 143 women. Participants completed three instruments for measuring the mobbing and the Scale of Work Stress. Exploratory factor analysis with principal axis Promax rotation revealed an ideal two-factor structure for each instrument, being named (1) respectful behavior and (2) mobbing practiced by bosses, colleagues or subordinates. The Structural Equation Modeling revealed a significant positive impact of mobbing on stress at work. Likewise, respectful behavior by bosses, colleagues and subordinates had significant negative influence on job stress.

Palabras clave : mobbing; respectful behavior at work; stress at work.

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