Resumen

MARQUES, Gabriela da Silva  y  GIONGO, Carmem Regina. Bank workers in distress: a national literature analysis. Rev. Psicol., Organ. Trab. [online]. 2016, vol.16, n.3, pp.220-247. ISSN 1984-6657.  https://doi.org/10.17652/rpot/2016.3.704.

This article's objective is to perform a national literature review of the last ten years in order to describe the suffering experience of bank employees in Brazil and the coping strategies employed when dealing with this experience. Thus this is a theoretical study conducted from June to September 2015 that researched articles in a systemic way on the Virtual Library database in Health - Brazil Psychology (BVS-Psi). Among the studies analyzed, it was identified that insecurity, pressure exerted by superiors, mental harassment, and repetitive strain injury are among the most common experiences of suffering that bank workers have to face. Although limited, the support services that were identified were related to partnerships between bank labor unions and regional universities. Regarding the actions taken by bank branches, it was observed that they were limited to physical activities and repetitive strain injury prevention actions. It can be concluded that the actual setting that bank employees in Brazil currently experience is precarious and has directly contributed to the intensification of suffering and ultimately, caused illnesses among these professionals.

Palabras clave : Suffering; mental health; occupational health.

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