SALGADO, Maria das Graças de Santana. Subjetividade, gênero e poder: a expressão cultural da emoção na integração médico-paciente . []. , 3, 2, pp.311-352. ISSN 1518-6148.

Assuming that, when in situation of suffering, the patient discourse about doctors oscillates between total subservience on one hand, and the formulation of complaints on the other hand, this work analyses the client emotion discourse through letters of complaints against doctors contracted by a health insurance plan observing the notions of power and gender as relevant aspects of doctor-patient interaction. It uses the notion of emotion as a cultural construct and a discursive practice, the concept of face (Goffman, 1967; Brown & Levinson, 1978/2001) and the theoretical framework suggested by Schimanoff (1987) regarding emotions that save or threaten participants face needs. Results suggest that mistreated patients express an emotion discourse that ascribes different levels of responsibility to the doctor and to the company. Differences and similarities in discursive strategies adopted represent explicit face threat acts to the doctor and relative alignment with the company.

: emotion; gender; power; face; discourse.

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