Resumo

MIRA, Maria do Rosário Campos; MONICO, Lisete Santos  e  MOURA, Andreia Filipa Antunes. A proposal to measure the quality of human resources in tourism. Rev. Psicol., Organ. Trab. [online]. 2017, vol.17, n.4, pp.260-268. ISSN 1984-6657.  https://doi.org/10.17652/rpot/2017.4.13746.

An empirical study on validation of the "Human Resources in Tourism" subscale, within the scope of a more extensive project to validate a measurement instrument, adapted to the Portuguese reality, intended to evaluate the perception of local public decision makers on various dimensions of tourism quality, was conducted. The study included 134 participants from 125 Portuguese municipalities, with 5 factors accounting for 64.21% of the total variance, namely: Professional skills, Employment policy, Business strategy, Access to training, and Labor market. Personal skills, specialized knowledge, language skills. and in-depth knowledge of the culture and specifics of the region in which they work are the attributes the respondents value most, as the main competencies of human resources in tourism. This is a situation requiring the attention of government bodies, educational entities, and companies, framing in their strategic, academic, and training plans, themes directed at analyzing the cultural identity of destinations, contributing to their differentiation.

Palavras-chave : Quality; human resources and skills.

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