SciELO - Scientific Electronic Library Online

 
vol.19 número3Prontuários, para que servem?: representação dos coordenadores de equipe dos capsi a respeito do valor e da utilidade dos prontuáriosPrática e duração do aleitamento materno de crianças matriculadas em escolas particulares do município de São Paulo, SP índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Journal

artigo

Indicadores

Compartilhar


Journal of Human Growth and Development

versão impressa ISSN 0104-1282versão On-line ISSN 2175-3598

Resumo

MORAES, Sandra Dircinha Teixeira de Araújo et al. Colecting the collector: the shortest way to humanization of assistance. Rev. bras. crescimento desenvolv. hum. [online]. 2009, vol.19, n.3, pp.393-402. ISSN 0104-1282.

INTRODUCTION: the shelter consists in a powerful cause of changes. This work reflects the experimented satisfaction, outcome of the performance in a synergic and highly productive environment. OBJECTIVE: to implant the maternal-neonatal assistance from the shelter to the internal customer. METHOD: direct daily observation of in distinct sectors of the Hospital the Maternity Interlagos (HMI) - SES/SP and its out patient sector was performed. Two members of the multidisciplinary team nade semistructured interviews that supported humanization in the hospital environment. The professionals were divided by areas of professional exercise, from the administrative to the assistencial work. RESULTS: implantation of a Collection and Humanization Committee of the Maternal Assistance occurred in the Hospital Interlagos Maternity, with participation of the leaders of shelter in the institutional management, this providing better individual and collective performance in the activities in the Hospital.

Palavras-chave : Humanization of Assistance; Maternal-Child Health Centers; User Embracement .

        · resumo em Português     · texto em Português     · Português ( pdf )

 

Creative Commons License Todo o conteúdo deste periódico, exceto onde está identificado, está licenciado sob uma Licença Creative Commons