Resumo

CASARINI, Karin A.; MARTINS, Maria Auxiliadora; BASILE-FILHO, Anibal  e  GORAYEB, Ricardo. Qualitative analysis of the information booklet use on ICU patient's relatives. Rev. SPAGESP [online]. 2013, vol.14, n.2, pp.55-72. ISSN 1677-2970.

The aim of this study was to analyse qualitatively the use of Informative Booklet (IB) in order to comprehend information and behaviours of relatives during visits to patients. Semi-structured interviews were held. At first, six relatives, named Group 1, were not analysed with IB. On the other hand, the following six, group 2, were. All of them were interviewed during the first 72 hours of hospitalization. In Group 1, incomplete perceptions were identified on ICU and patients. Thus, not only was it difficult to pose questions, but also feelings of helplessness and isolation have been accentuated. In Group 2, we could perceive a higher comprehension of information, greater use of technical terms, and more active behaviours. Systematised and written information contributed to enlighten relatives, increasing confidence on professionals and patients, thus reducing suffering.

Palavras-chave : communication; information booklet; ICU; relatives.

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