Resumo

RICCI, Éllen Cristina et al. Quatitative systematic review of mental health services from the users' perspective. SMAD, Rev. Eletrônica Saúde Mental Álcool Drog. (Ed. port.) [online]. 2020, vol.16, n.2, pp.94-105. ISSN 1806-6976.  https://doi.org/10.11606/issn.1806-6976.smad.2020.159559.

OBJECTIVE: to identify, based on qualitative systematic literature review, Brazilian national and international publications in mental health area, addressing service's evaluation on their users perspective. METHOD: a qualitative systematic literature review, which followed PRISMA orientations and criteria. For that, two international platforms that include a significant number of databases were used, with “mental health” and “evaluation” descriptors and 2004 to 2016 period. RESULTS: 4,735 full articles were initially collected, with final eligibility of 137 for integral text reading, of which 44 were included in the final analysis. Research studies on mental health services evaluation with users' participation are present in Brazil, but still in reduced number when compared to countries like England, Australia and USA. CONCLUSION: in Brazil, as well as in other countries, the ways by which users participate in services evaluations are still a challenge. Mental health service users' protagonist is insufficient. In Brazil, there is also a challenge to structure public services systematic evaluations, incorporating diversity of evaluative methods and stakeholders' participation.

Palavras-chave : Evaluación en Salud; Salud Mental; Revisión Sistemática; Participación del Paciente.

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