Resumo

GOTO, André Kenreo; SOUZA, Maria Tereza Saraiva de  e  LIMA JUNIOR, José Vianna. A study about the stress in professionals of the logistics’ area of the automotive industryUn estudio sobre el estrés en profesionales del área de logística de la industria automovilística. Rev. psicol. polít. [online]. 2009, vol.9, n.18, pp.291-311. ISSN 2175-1390.

This article is based on the theoretical premises on stress occupational and its manifestations, trying to find the strategies to deal with stress in the organizations. Therefore, it shows the concepts defined for Selye (1956) and analyzes professionals’ statement of the logistics area. The aim of this study was to investigate the factors that, in the worker’s perception, have consequences in the levels of stress on the job and the strategies developed by these professionals in order to face it. The used research instruments were questionnaire with direct questions and semi-structured interviews. The research discloses that logistics activities, with short stated period and extreme volume of work, take the professionals to a constant stress feeling. The main strategies of confrontation was the attempt of the stress domain through the career control and the work contents, to reduce the pressure and the consuming in the work setting.

Palavras-chave : Occupational stress; Logistics; Stress confrontation; Work setting; Company changes; Ambiente de trabajo.

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