Resumo

FREITAS, Cali Rodrigues de  e  MORETTO, Cybele Carolina. Health psychology: the humanized reception of patients in the observation room of a pre-hospital unit. Rev. SPAGESP [online]. 2014, vol.15, n.2, pp.77-93. ISSN 1677-2970.

This article present experiments, interventions and outcomes of a curricular internship in Health Psychology performed by a senior Psychology student in a pre-hospital unity. Psychological services covered the following participants: patients, families, caregivers and crew who were between seven (7) and 82 (eighty two) years old. The Psychological Diagnostic Interview was used for conducting the experiment. The results showed that people in treatment had a positive reception of the overall care their received through the insertion of the psychology intern in the observation room. In many occasions when there was psychological intervention, not only did people feel relieved but could also reflect more on what is means to be sick. In this way, it was noticed a more humanized care to people in a hospital setting, where sometimes the physiological aspects might overcome all other dimensions of being human. Humanizing, thus, meant to benefit people in treatment with comprehensive care.

Palavras-chave : hospital psychology; reception; observation room.

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