Resumen

PORTO, Mariana Alves; VALENTE, Maria Luísa Louro de Castro  y  ROSA, Helena Rinaldi. The profile construction of clientele in a school clinic. Bol. psicol [online]. 2014, vol.64, n.141, pp.159-172. ISSN 0006-5943.

The demand characterization in service institutions is fundamental to improve their quality, particularly when discussing the work of Psychology School Services, focused on people's attendance. This paper makes an analysis on the process of patients' reception and shows the demand survey that arrives at Centro de Pesquisa e Psicologia Aplicada (CPPA)² "Dr. Betti Katzenstein" at UNESP in Assis. Through documentary research, screening records from 2008 to 2012 were analyzed and sociodemographic variables (gender, age, household) were tabulated, as well as the reason for seeking treatment, age, children's family constitution, and profession in the case of adults. The objective was to outline the clientele profile who seeks for assistance in CPPA, to understand better the reality of conflicts those people face and, when better understanding of the demand is achieved, guide actions to serve them better, providing prevention to mental health

Palabras clave : Psychological assessment; clinical school; screening psychological.

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