Abstract

ASSIS, Luana Conceição Fortes  and  VERISSIMO, Maria de La Ó Ramallo. Needs and expectations of adults who bring children at health consultation. Rev. bras. crescimento desenvolv. hum. [online]. 2010, vol.20, n.2, pp. 317-329. ISSN 0104-1282.

The care of children must respond to the expectations and needs of their caregivers, particularly in primary care because they are responsible for effecting the therapeutic action, promotion and maintenance of child health at home. OBJECTIVE: To identify expectations and needs of children caregivens of about health consultations. METHOD: a qualitative, descriptive and exploratory, with content analysis of interviews with thirty companions, two Basic Health Units in São Paulo. RESULTS: the accompanying twenty-one mothers and nine other family members, express expectations of a query resolving health, guaranteed by the interpersonal relationships of care and respect, which represent three groups of needs: 1) ensuring access to all technologies, with detailed clinical evaluations and tests that provide reliable evidence on child health, 2) bond with a professional, through attention, security, affection, interest and dialogue, 3) autonomy and self-care in choosing the way of "living life", in regard to questions and concerns of the companion. For the companions, the effective care that is based on empathic understanding of people and in meeting the diverse needs. Professionals must not only clarify the doubts and concerns of the companions, but also provide consistent relationships, generating confidence in the service and recommendations.

Keywords : child health (public health); needs assessment; primary health care.

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