Resumo

VICENTE, Maria Teresa Conceição et al. Analysis of quality indexes of the provided health services in public and private services of Angola. J. Hum. Growth Dev. [online]. 2016, vol.26, n.2, pp. 228-233. ISSN 0104-1282.  http://dx.doi.org/10.7322/jhgd.119280.

INTRODUCTION: Quality indices are being increasingly used by leaders, managers and health professionals as operational tools to improve processes and reduce costs. Noting that there is a greater tendency of private hospitals operating in the regulatory model for market mechanisms, it is expected that the quality indicators that serve as a reference for monitoring the health management are more critical in public hospitals. OBJECTIVE: Evaluate the quality of health services provided in public and private service in Angola. METHODS: We analyzed 142 patients of a public and a private institutions in Angola in a structured interview on health indicators. The indices were collected according to the process structure components and results. RESULTS: There are 51,453 calls in the public institution, remaining hospitalized a day, an average of 184 patients, with an annual rate of bed occupancy of 90.84%. 50% of respondents praised the services and 22% complained about the quality of services. He was appointed as the main grounds for complaint the slow service (17%). The private institution received 2,222 patients, with an average of 570 patients. The mean hospital stay was 4.5 days. The average monthly rate of bed occupancy was 59.9%. In assessing the degree of satisfaction of care, regular or bad satisfaction obtained a rate of 60% in the private institution. CONCLUSION: There was no favorable results for quality in health management both in public service and in private.

Palavras-chave : health management; quality of health care; health care evaluation.

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