Resumo

NUNES, Walkiria Stangl  e  SOUZA, Fernanda Pasquoto de. Levels of Stress and Social Support in Public Servants of High-Complexity Social Assistance Services. Aletheia [online]. 2017, vol.50, n.1-2, pp. 95-110. ISSN 1413-0394.

This study aimed to verify levels of stress and perception of social support among public servants (PS) who work at highly complex services of the Municipal Department of Family, Citizenship and Social Assistance in Porto Alegre (RS) metropolitan region. It is a descriptive, quantitative, cross-sectional study, carried out by applying a structured questionnaire to characterize the sample, the Lipp Adult Stress Symptom Inventory (LSSI) and the Social Support Satisfaction Scale (SSSS). 78 public servants participated in the research, 73.1% of them are of female sex, 53.9% have complete or incomplete higher education, and 62.8% work as caretakers. The most frequent phase of LSSI was resistance (56,4%), with prevalent psychological symptomatology (47,1%). Social support perceived was, on average, high (51,3%), having negative association with stress phases, as well as stress levels due to the time in the post. It is concluded that a preventive approach towards SP`s health is necessary, considering stress as a pathological indicator of the workers’ health, and social support as a means of regulating stress.

Palavras-chave : Social support; Stress; Public servants.

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