Resumen

GUEDES, Hannah Dantas; GONDIM, Sônia Maria Guedes  y  HIRSCHLE, Ana Lúcia Teixeira. Emotional labor and work engagement in military police: mediation of professional identity. Estud. psicol. (Natal) [online]. 2020, vol.25, n.1, pp. 69-79. ISSN 1413-294X.  http://dx.doi.org/10.22491/1678-4669.20200007.

Military policemen working on the streets deal with emotional demands of the population, suspects, criminal and victims and this affect their emotion regulation strategies and work engagement. This study tested the mediation of professional identity in the relation between emotional work (demands and strategies) and work engagement. 302 military policemen participated in this study. The instruments were the Emotional Labour Scale, Emotion Work Requirements Scale, Utrecht Work Engagement Scale, and Trifactorial Social Identity Scale. Result indicates mediation effect of professional identity over the effect of work engagement on demands of expression of positive emotions, deep action and superficial action emotional work strategy, confirming the three hypotheses elaborated in this study. It is concluded that professional identity might work as a personal resource of military policemen with positive effects on work, when the worker tries to change his internal feelings to attempt emotion demands of the public.

Palabras clave : Emotional work; work engagement; professional identity; military police.

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