Abstract

TERRONI, Nancy Noemí. Communication and assertiveness on the discourse during face-to-face and computer-mediated group interactions. PsicoUSF [online]. 2009, vol.14, n.1, pp. 35-46. ISSN 1413-8271.

This work reports the results of reticular analysis in communication, and the scores from the discourse assertiveness of the participants of small groups who solve a recall memory task (The war of the ghosts, Bartlett, 1932). The design is a quasi-experimental one and the 90 subjects, students from Mar del Plata University had to reconstruct the same story in collaborative groups. The subjects were assigned in an aleatory way, to both conditions (face to face and computer-mediated groups). The subjects' interactions in face-to-face communication groups were recorded in video films and the electronic ones were stored in the chat channel. In general, the discourse assertiveness and the communication presented significant associations, with some differences according to the communication channel used. These results are discussed about the type of task and the restrictions of the electronic media.

Keywords : Communication; Assertiveness; Groups; Influence; Computer.

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