Resumen

NAKAMURA, Mariana Sathie; LIMA, Vanessa Aparecida Alves de; TADA, Iracema Neno Cecilio  y  JUNQUEIRA, Maria Hercília Rodrigues. Revealing the school complaint: a study in the Service of Applied Psychology (SPA) of the Federal University of Rondônia. Psicol. esc. educ. [online]. 2008, vol.12, n.2, pp. 423-429. ISSN 1413-8557.

In the history of the school psychology, the understanding of the production processes and attendance of the school complaint is essential, because they reveal the form as the education is noticed and built by the several actors of the education scenery. In this perspective, we tried to get to know the school complaint in the city of Porto Velho (RO), by the records of the Service of Applied Psychology (SPA) of the Federal University of Rondônia (UNIR). 634 records were analyzed, between the years of 1993 and 2006. The records were analyzed by Souza's categorization (1997), increasing a category (causes pointed by the relatives). The results corroborate national researches of same stamp, where the school complaint suffers a medical, psychological and pathological process, as well as they receives service at the clinic-school that they don't consider the several actors of the production of the school failure, naming the students and their relatives by constitutional and emotional problems.

Palabras clave : School problems; School psychology; Client records.

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