Resumen

MARTINS, Franciele de Fraga; LOPES, Regina Maria Fernandes  y  FARINA, Marianne. Public transportation driver's level of stress and main stressors. Bol. - Acad. Paul. Psicol. [online]. 2014, vol.34, n.87, pp. 523-536. ISSN 1415-711X.

The labor market is highlighting the productivity and the search for client satisfaction recently, thus giving less attention to the employee's mental health, sometimes. In this context, the stress presents itself, which is the result of the interaction between subject and environment, and the negative effects occur when the subject has no adaptive resources left. The exhaustion generates discomfort, weariness, decrease in the life rhythm and capability of sustaining the daily activities' balance, which might result in health and relationship problems. Thus, the satisfaction at work has risen interest in the research field, for the organizational consequences about the subject's behavior at work, performance, absence and occupational stress. This article aims to assess the public transportation driver's level of stress and identify his main stressors. 80 drivers from a firm located at the metropolitan region of Porto Alegre participated of the study. The Escala dos Principais Estressores (Main Stressors Scale) and the Inventário de Sintomas de Stress para Adultos de Lipp (Lipp's Stress Symptoms' Inventory for Adults) were employed to collect the data. In this study, low stress levels were found when compared to other researches, which was found in 27.5% of the drivers. It was verified that the majority of the sample is at the resistance stage and there has been the prevalence of psychological symptoms in it. It is possible to think that these professionals who show stress symptoms might not be using the right coping strategies to face the daily job situations, for these stressors cannot be changed.

Palabras clave : stress; driver; public transportation.

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