Resumo

OSORIO, Claudia. Hospital work: frenzied rhythms, tedious routines. Cad. psicol. soc. trab. [online]. 2006, vol.9, n.1, pp. 15-32. ISSN 1516-3717.

The article presents the infirmaries daily work in a public general hospital in Rio de Janeiro. The activities description and analysis were developed with the health workers participation, by direct observation, open interviews and discussion groups. Aspects of the work process are analyzed, highlighting: the relationships established in the health team, considering the several groups of workers among themselves and with their work, the workloads and the relations between prescribed and real work. The study shows a great distance between the prescribed and the real work, and an acute contradiction between the ideal of a team work developed for the benefit of the patient and the real situation: an environment of lack of cooperation between groups and professional categories, which creates suffering to participants of this net of relationship.

Palavras-chave : Work process; Workload; Prescribed work; Real work; Hospital.

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