versão impressa ISSN 1679-4427
PELISOLI, Cátula; MOREIRA, Ângela Kunzler e KRISTENSEN, Christian Haag. Assessment of satisfaction and impact of work overload among mental health professionals. Mental [online]. 2007, vol.5, n.9, pp. 63-78. ISSN 1679-4427.
This study aimed to assess the degrees of satisfaction and work overload experienced by mental health professionals in a Psychosocial Attention Center (CAPS) of a city located in the Rio Grande do Sul state. Overall, nine mental health professionals, predominantly female (66.6%), with ages ranging between 20 to 43 years (M = 33.7; SD = 8.4) took part in this study by answering the following scales: SATIS-BR and IMPACTO-BR. The findings showed that, in general, mental health professionals are satisfied with their job and don’t feel overwhelmed by the nature of their work. On the other hand, mental health professionals showed dissatisfaction regarding promotions expectancy, discussion of job related issues, income, patient care, frequency of contact with coworkers, safety measures, job benefits, bureaucratic issues, psychiatric emergencies and numbers of professional appointments. These findings allowed the delineation of strategic interventions focusing on the negative as well as the positive aspects of the institution.
Palavras-chave : Satisfaction; Impact; Mental health; Psychosocial Attention Center.