Resumo

MARTINS, Júlia Trevisan et al. Coping strategies to workloads of nurses from the emergency unit. SMAD, Rev. Eletrônica Saúde Mental Álcool Drog. (Ed. port.) [online]. 2012, vol.8, n.3, pp. 148-154. ISSN 1806-6976.

Descriptive, exploratory and qualitative research in order to identify the coping strategies to workloads of nurses from one emergency unit. The data collection was conducted through a semi-structured interview with 12 nurses from a teaching hospital in northern Paraná, in November 2010. The data were analyzed according to the technique of content analysis. The results revealed three analytical categories with thematic subcategories. It was concluded that nurses use individual defensive strategies and the same are related to direct confrontation actions, indirect confrontation and those related to emotional state.

Palavras-chave : Occupational Health; Work; Nurses; Workload.

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