Resumo

LISBOA, Gabrielle Leite Pacheco; BREDA, Mércia Zeviani  e  ALBUQUERQUE, Maria Cícera dos Santos de. Noises of the work process and welcoming the family in psychosocial care on alcohol and other drugs. SMAD, Rev. Eletrônica Saúde Mental Álcool Drog. (Ed. port.) [online]. 2016, vol.12, n.2, pp. 75-83. ISSN 1806-6976.  http://dx.doi.org/10.11606/issn.1806-6976.v12i2p75-83.

This is a qualitative and exploratory study aiming to present noises found in the work process of a Psychosocial Care Center on Alcohol and other Drugs, and possibilities for effective welcoming the family in this service. Data collection was conducted through semi-structured interviews with eight professionals. Data analysis was performed by Content Analysis according to Bardin and the discussion was based on the theoretical perspective of Merhy. The results showed noises produced in the work process and their interfaces with the families welcoming. More specifically, they revealed excessive demand for care, professional unpreparedness, welcoming focused on dependency, difficulties for interdisciplinary work and the absence of an effective network. This study concluded that expansion of bonds, territorialization, articulation with support groups and flexibility of family groups are possible ways for welcoming the families.

Palavras-chave : User Embracement; Family; Mental Health Services.

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