Estudos e Pesquisas em Psicologia
versão On-line ISSN 1808-4281
The quality of healthy attendance depends, among others factors, of the physical and mental state of the assistance professional. Researches directed to the health’s evaluation of these professionals are extremely important to guarantee the quality of the service. The purpose of this study was to evaluate the presence of stress among healthy professionals, the phase of stress in which they found themselves, the predominance of symptoms, physic and/or psychological, and to compare the level of stress between the professional categories. Thirty-one graduated professionals, who worked in a center of medical assistance (PAM), in a Rio de Janeiro’s quarter, participated in the research. They answered to ISSL and an Informative Questionnaire. Fifty-eight per cent of the participants were found stressed, and 94% of them had symptoms pertaining to the second phase of the stress process, the Resistance. In relation to the symptoms' prevalence, it was found that in 56% of the stressed professionals, there was predominance of physic symptoms. The categories of professionals with greatest prevalence of stress were from the social service, nursing and medicine areas. stress management procedures are suggested to guarantee a good level of services to the patients and a good quality of life to the professionals
Palavras-chave : Stress; Unified health system in Brazil; Professional health.