Estudos e Pesquisas em Psicologia
versão On-line ISSN 1808-4281
This study adresses to evidenciate the work´s management activity accomplished by a bus driver in João Pessoa city, Paraíba, Brazil, starting from a labor day report of this professional. Guided by an ergological perspective and based on an ergonomic activity, it is verified that some presence of variabilities and existent instabilities is increasing due to the adopted work organization model, which enhances the demand level of usages by a bus driver on the management method. The driver, up to some un(predictabilities) generated by time such, trafic dificulties, collegues relationships, dispatchers and passengers, experiences the dramatic work by constantily managing his duty, also facing limits, tasks misunderstandings and infidelities in which his live in. In the activity course, the manegement accomplished by the driver occurs due to different and simultaneous factors, many times antagonistic, as the results to reach (exemplified by the minimum number of passengers by trip, prompting us to the permanent temporary pressure that is submitted), as well as the non-dimensional respectfulness values such health preservation and cordial relation with the customers.
Palavras-chave : Managment; Work activite; Bus driver.