Resumen

ZIBETTI, Marli Lúcia Tonatto; SOUZA, Flora Lima Farias de  y  QUEIROZ, Kelly Jessie Marques. When the school calls on psychology: mechanism of production, routing and service relating to  complaints in the literacy process. Estud. pesqui. psicol. [online]. 2010, vol.10, n.2, pp. 490-506. ISSN 1808-4281.

In this work we present the results of a study developed in eight public schools in Rolim de Moura - state of Rondonia, in Northern Brazil. The aim of the research was to identify the mechanism of production, routing and service relating to school complaints when working with literacy. Through interviews we listened to the psychologist of the public health and to eight educational counselors of the schools participating in the project. We also analyzed documents sent by the schools, during the year 2007, to the board of child protection, asking for special support to the children facing difficulties in learning. The data analysis reveals that, among the professionals interviewed there is a strong belief that the lack of learning is caused by the family or the children´s problems. The results of the research allow us to affirm that the search for solutions out of the educational context avoid educators to face the real cause of failure in the literacy process.

Palabras clave : School complaint; Literacy; Learning.

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