Resumo

WILHELM, Fernanda Ax  e  ZANELLI, José Carlos. Characteristics of stressful situations in university managers in the context of work. Estud. pesqui. psicol. [online]. 2013, vol.13, n.2, pp. 704-723. ISSN 1808-4281.

Stress is a complex phenomenon that needs to be understood in different contexts. It is considered positive and necessary for survival and negative when its exposure occurs constantly and uncontrollably. The goal of this study was to analyze the stressful situations experienced by twenty-one managers who work in two public universities in the south of the country. It was used an interview guide with questions semi-structured. The analysis of the data was done through the construction of categories from the participants' verbalizations. The managers indicated that they live stressful situations demonstrating that the stress is an unavoidable condition. It was related to dealing with people, high job demands, bureaucratic processes, personal characteristics, among others. These universities there is no preparation to be a manager. The managers indicated the acquisition of professional experience while they were doing it in previous positions of managing. They analyzed that the maturity and time service may also help to exercise the function.

Palavras-chave : Stress; Management; University.

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