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Estudos e Pesquisas em Psicologia

On-line version ISSN 1808-4281


TORRES, Camila Costa; FERREIRA, Mário César  and  FERREIRA, Rodrigo Rezende. Disposable workers?: Outsourced condition and Mal-Being at Work. Estud. pesqui. psicol. [online]. 2016, vol.16, n.3, pp. 715-735. ISSN 1808-4281.

To investigate and understand the impact on workers of the outsourcing process that operates in the corporate world has been a complex and important challenge for the field of work and health sciences, especially for organizations. The aim of this research was to investigate the malaise sources at work among outsourced workers in an institution of Brazilian Higher Education. The responses of 189 workers that fulfilled a qualitative question of the Inventory of Quality of Work Life Assessment (IA_QVT), applied through a virtual survey, were considered valid. Data were analyzed using the software IRaMuTeQ, to identify the structuring core themes of participants´ speech. The results showed that the main sources of malaise at work perceived by respondents are: (a) disrespectful treatment by other people and low income; (B) distance from home to work and duration of the journey; and (c) poor working conditions. In general, the situation is critical for the outsourced, which, in one point of view, reveal certain difficulty in terms of workers´collective mobilization to change the situation. The research findings points to the need for intervention in organizational causes of the malaise at work, through the conception and implementation of Quality of Work Life (QWL) policies and programs. They also provide clues for further studies.

Keywords : work; outsourcing; quality of work life.

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