Resumo

MONTEIRO, Janine Kieling et al. Communication and health: report of experience with health workers. Pesqui. prát. psicossociais [online]. 2018, vol.13, n.2, pp. 1-12. ISSN 1809-8908.

Health education is an educative process for constructing knowledge about health, which contributes to increase people's selfcare autonomy. The objective of this research was report the realization of workshops on the communication between health professionals and the users, as well as the humanization at work. For that, five workshops were made, with ten professionals who work with women's health at a Basic Health Unit in Rio Grande do Sul, Brazil. The focused themes relate to the difficulties of the work context (lack of exchange spaces for professionals and of support from the managers, bureaucracy of the system) and the difficulties of the relationship with users (passive attitude and communication issues). From these results, a booklet was produced to qualify the communication between professionals and users. Another founding of this research is the importance of constructing interaction spaces for the professionals' teams.

Palavras-chave : Health education; Communication; Health workers.

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