Resumo

SERVINO, Sandro; NEIVA, Elaine Rabelo  e  CAMPOS, Rodrigo Pires de. Stress and coping strategies among information technology professionals. Gerais, Rev. Interinst. Psicol. [online]. 2013, vol.6, n.2, pp. 238-254. ISSN 1983-8220.

We studied occupational stress and coping strategies among information technology (IT) professionals in Brazil. A total of 307 Brazilian IT professionals aged between 24 and 57 years answered a questionnaire on their personal profile, experience of stress and coping strategies. Results showed that the main stressing factor is workload, whereas technology update is the least stressing factor. The main coping strategy is problem focused coping. Coping strategies had little influence upon stress. No gender differences in overall stress were found, but women used social support coping strategies more compared to men. Escape-avoidance strategies positively affect experienced stress, and stress in turn negatively influences acceptance of responsibility. Compared to similar research conducted and published during the 1980s and the 1990s, results did not reveal any worrisome scenario regarding stress among IT professionals in Brazil, and yet indicated that occupational stress today has different causes than in the past

Palavras-chave : Occupational stress; IT professional; Stress.

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