Abstract

SILVA, Luís Fernando Santos Corrêa da  and  MOCELIN, Daniel Gustavo. Satisfaction about job in call centers: new evidences about the trampoline job. Rev. Psicol., Organ. Trab. [online]. 2009, vol.9, n.2, pp. 60-71. ISSN 1984-6657.

The present study aims to reveal new elements to prove the "trampoline job" thesis based on the satisfaction about job in call centers. Three call center companies placed in the metropolitan region of Porto Alegre/RS have been selected for the research that originated the study. The research is based on methodological and quantitative procedures with the application of 212 questionnaires among workers in the referred companies. Call centers are enterprising organizations in telemarketing service render. Its workers usually have a higher scholarization level compared to the Brazilian job market, what indicates the professionalization in such activity. Paradoxically, working conditions - characterized by enhancing work and low salaries, but with average qualification demands - have influence on strategy and directions about such job for young workers, by finally defining it as a "trampoline job", which only answers to a transitory overcome of the material and symbolic condition but not to the quest for professionalization and stability, even with technical and specialized knowledge demands, as well as continuous recycling

Keywords : trampoline job; sociology of work; call centers; workers' social occupational profile; job turnover.

        · abstract in Portuguese     · text in Portuguese     · Portuguese ( pdf )