Resumo

MELO, Marlene Catarina de Oliveira Lopes; CASSINI, Meire Rose de Oliveira Loureiro  e  LOPES, Ana Lúcia Magri. From management stress and discomfort to the emergence of management stockholm syndrome. Rev. Psicol., Organ. Trab. [online]. 2011, vol.11, n.2, pp. 84-99. ISSN 1984-6657.

This article aims to analyze the managerial malaise experienced by computer industry managers, considering the variable pressures and stress that occur in management practice. The study is qualitative in nature. 36 semi-structured interviews were conducted with managers in 10 companies, medium-size and large, from the computer industry in the metropolitan area of Belo Horizonte, MG. The interviews were recorded and later transcribed, preserving the managers' full discourse. Data analysis was based on the principles of content analysis. The research revealed two discoveries: the first, a need for awareness of the sources of management stress in order to diagnose management working conditions and formulate proposals for a better quality of life for this professional group. The second, and more significant, indicated a perception of normality of situations involving pressure, budget issues, lack of time, demands for accelerated and constant updates, among others, hitherto regarded as conditions for stress and illness seen in the exercise of the managerial function. To these exhibited "normalities" we give the name Management Stockholm Syndrome, revealing a new context for analysis of the managerial role in the field of stress and discomfort in the organizational context.

Palavras-chave : Stress, Managerial Malaise; Management Stockholm Syndrome.

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