Resumo

RODRIGUES, Ana Filipa  e  VELOSO, Ana. Contributions of human resources management to organizational creativity and innovation. Rev. Psicol., Organ. Trab. [online]. 2013, vol.13, n.3, pp. 293-308. ISSN 1984-6657.

Innovation is a key factor to organizations' competitiveness. To achieve that, it is important to promote creativity among employees and support the transformational process from creativity to innovation. The main objective of this research was to understand how Human Resource Management (HRM) can promote a work environment favorable to creativity, from the perspective of the employees. A case study was carried out on a medium-sized Portuguese information technology (IT) enterprise. Various research techniques were used to collect data, including observation, document analysis, and interviews. Data were organized and analyzed using a template analysis. The results revealed that, for the respondents (managers and employee), creativity within the organization can be promoted by the existence of support for new ideas, error tolerance, autonomy, freedom for employees to perform their tasks, and discussions to share ideas. HRM can create conditions, through their practices (e.g., training, performance evaluation, recruitment, and selection), to promote organizational creativity and innovation.

Palavras-chave : Creativity; Innovation; Human Resources Management.

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