Resumo

GUALBERTO, Sílvia Sabóia  e  MOREIRA, Marina Figueiredo. From theoretical models to the empirical management of innovation in software services companies in the Federal District. Rev. Psicol., Organ. Trab. [online]. 2013, vol.13, n.3, pp. 339-350. ISSN 1984-6657.

This study's objective was to describe how the innovation management process is carried out in service software firms operating in the Federal District in Brazil. The concept was to test the effectiveness of empirical representation of the theoretical approach in two broadly accepted models of the innovation management process - the works of Tidd, Bessant & Pavitt (2008) and Sundbo (1997). We conducted a multiple case study with a qualitative approach, with six selected units of analysis. The data were collected through semi-structured interviews and content analysis was performed using thematic coding with categories defined a posteriori. Results showed nonlinearity of occurrence in the search and selection phases, and also the existence of innovations generated by the mobilization of sources outside the organization which are not necessarily subject to validation by internal employees, which contrasts with the assumptions of the adopted theoretical models. Regarding the effective empirical dynamics of innovation management in software services companies, there are indications that this process appears recursive in some of its steps (such as search and selection) and can involve players outside the organization itself.

Palavras-chave : Innovation Management Models; Innovation in Services; Software Services.

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