Abstract

MOTTA, Georgina Maria Véras  and  BORGES, Livia de Oliveira. Urban cleaning: the institutional context and street sweeping activity in belo horizonte. Rev. Psicol., Organ. Trab. [online]. 2014, vol.14, n.1, pp. 37-51. ISSN 1984-6657.

The article describes, in an institutionalist approach, the management process of the municipal institution responsible for urban cleaning in Belo Horizonte (from 1973 to 2012), focusing on street sweeping activity. Documental research and semi-structured interviews with key people and street sweepers were conducted. Content analysis was used. The results indicated that municipal policies promoted changes in the institutional framework with significant impacts for the organization. The street sweepers perceive them as predominantly problematic. The article points out the need to promote workers' participation in the management of the municipal institution, and to benefit from their experience, toward improving operations and quality of the urban cleaning service, and to contribute to social welfare.

Keywords : Urban cleaning; institutional context; street sweeping activity; documental research.

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