Abstract

ARCURIO, Michelle Salgado Ferreira; FORTES, José Augusto Abreu Sá  and  ARMBORST, Talita. Human factors and errors in the brazilian civil aviation security inspection. Rev. Psicol., Organ. Trab. [online]. 2016, vol.16, n.3, pp. 259-273. ISSN 1984-6657.  http://dx.doi.org/10.17652/rpot/2016.3.11647.

This study aimed at identifying human factors and errors that may exist in the Brazilian civil aviation security inspection process. Employing the theory of the Generic Error Modeling System (GEMS) and the four themes about human factors recommended by the International Civil Aviation Organization - ICAO, the research instrument was formulated, being composed of 60 questions. The sample was composed of six hundred and two (602) AVSEC professionals (civil aviation security against acts of unlawful interference) who work in security check points, covering eighteen (18) Brazilian airports. The results were presented using descriptive statistics and Principal Components Analysis - PCA. The main points of the descriptive stage related to the preponderant length of service, level of education, and monthly income. After the PCA steps, 46 questionnaire items were categorized into seven (7) principal components, which represented 42.04% of the total variance being explained by the data. It was concluded from the PCA that there is incidence of human factors and errors in the security inspection process, whose percentages are described in this article.

Keywords : Human factors; civil aviation security; security check point.

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