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Revista Psicologia Organizações e Trabalho

On-line version ISSN 1984-6657


ABBAD, Gardênia da Silva et al. Perceptions of teleworkers and face-to-face workers about work design. Rev. Psicol., Organ. Trab. [online]. 2019, vol.19, n.4, pp.772-780. ISSN 1984-6657.

Despite the increasing adoption of telework in Brazil, there are few national publications about this modality. This research aims to compare the views of 270 teleworkers and 266 face-to-face workers in relation to the design of the work, according to the Morgeson and Humphrey (2006) theory, and to analyze the influence exerted by sociodemographic and functional variables on task and knowledge characteristics. Data were submitted to factor analysis, t-tests, and multiple regressions. The main results of this study showed that the perceptions of teleworkers and face-to-face workers differ in seven of the ten characteristics studied. Teleworkers perceived less decision-making autonomy, task variety, task significance, task identity, job complexity, problem solving, and specialization than the face-to-face workers. Studies are required that investigate the antecedents of the choice of the modality and the consequences of telework on motivation, commitment, health, productivity, and interfaces between work and family.

Keywords : work design; telework; public organization.

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