Resumo

CORREA, Geovane Testa; ARCHER, Aline Battisti; PEREIRA, Gustavo Klauberg  e  VIECILI, Juliane. Results of the use of behavioral SOPs in the performance of professional activities. Rev. Psicol., Organ. Trab. [online]. 2020, vol.20, n.2, pp. 1011-1017. ISSN 1984-6657.  http://dx.doi.org/10.17652/rpot/2020.2.17853.

This research aimed to identify results produced by the use of Standard Operating Procedures (SOPs), written under the control of behavioral concepts (B-SOPs), in the accomplishment of professional activities. Two studies were carried out in a Brazilian organization and involved the use of B-SOPs in professional activities that occur in the context of business management software. Study 1 refers to the evaluation of B-SOPs efficacy in relation to previously existent SOPs in the organization. Study 2 refers to the identification of benefits and limitations noticed by three professionals that used de B-SOPs in their activities. The use of B-SOPs made possible, in 100% of the times, the accomplishment of the professional activities, what didn't happen with the previously existent SOPs in the organization. Besides that, the use of B-SOPs generated positive feelings among the professionals that performed the activities, and it aided the instructional design's elaboration for new employees.

Palavras-chave : workflow; professional training; behavior analysis.

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