Abstract

NEUMANN, Gabriela Cristine  and  CARLOTTO, Mary Sandra. Factors associated with Burnout Syndrome among drivers of collective passenger transportation. Rev. Psicol., Organ. Trab. [online]. 2020, vol.20, n.3, pp. 1089-1096. ISSN 1984-6657.  http://dx.doi.org/10.17652/rpot/2020.3.19173.

The purpose of this study was to identify the factors associated with Burnout Syndrome among a sample of 258 drivers of collective passenger transportation, who work in private transportation companies. For the collection of data, the Sociodemographic Data questionnaire, the Evaluation of Burnout Syndrome at Work questionnaire, the Occupational Stressors and Subscales of the Scale of Psychosocial Stressors in the Labor Context questionnaire, and labor data were all used. The results identified predictive models for the dimensions of SB constituted by sociodemographic variables (age), labor (time of profession, resting interval time), occupational stressors (work schedule, environmental conditions, relationship with elderly passengers, relationship with supervisors, risk of assaults), and psychosocial stressors (ambiguity roles, pressure of degree of responsibility). The results show that actions to prevent Burnout Syndrome are needed in this professional category, such as training for drivers focused on the identified stressors and actions with passengers aimed at valuing the professional.

Keywords : Burnout; occupational stressors; drivers.

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