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Revista Psicologia Organizações e Trabalho

versión On-line ISSN 1984-6657


MULLER, Jaqueline Marques; SILVA, Narbal  y  PESCA, Andréa Duarte. Coping strategies in the workplace: an integrative review of brazilian and international scientific production. Rev. Psicol., Organ. Trab. [online]. 2021, vol.21, n.3, pp. 1594-1604. ISSN 1984-6657.

This integrative review aimed to investigate coping strategies at work, in order to broaden the understanding of the concept in the individual-work-organization relationship. The method adopted followed two main steps: 1) systematic literature search, analysis and selection of publications in Web of Science, Lilacs, Scielo, and Scopus databases, considering the entire period of publications, which totaled 592 articles; and 2) review of the 28 publications selected in the first stage. The inclusion criteria were investigations about coping at work and studies available for full reading. The results demonstrate that the promotion of educational actions for stress management and offering social support are essential to health in the organizational context. Interventions focused on the human being are also needed, as well as on the relationships between managers and other workers. In the organizational context, the findings point to the need for changes in physical and environmental conditions, aimed at promoting the quality of life, well-being and happiness of workers.

Palabras clave : professionals; workers; stress at work; coping strategies at work.

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