Abstract

MORENO, Mariana Lobo; SANTOS, Nuno Rebelo dos  and  PAIS, Leonor Maria. Empirical research on multisource feedback in performance appraisal: a literature review. Rev. Psicol., Organ. Trab. [online]. 2021, vol.21, n.4, pp. 1739-1749. ISSN 1984-6657.  http://dx.doi.org/10.5935/rpot/2021.4.21847.

Multi-source feedback (MSF) in performance appraisal (PA) enhances fair and objective PA processes. This literature review describes and characterizes the empirical research on MSF in PA processes or as a measurement tool, and proposes new and future research directions considering the gaps found. Using B-ON, EBSCO host and ProQuest and the keywords 'multisource or multi-source', 'performance', and 'appraisal or evaluation or assessment', 162 articles were obtained. After applying the inclusion and exclusion criteria, 37 articles were retained and analyzed. The results demonstrate that the implementation of MSF in PA has increased. It has a political component, allowing organizations to get closer to the concept of decent work and the 2030 Agenda, and a strategic component, enabling employees to increase their performance. In-depth knowledge of MSF in PA requires further studies on its psychometric properties; its cultural sensitivity; links with organizational strategy, policy, and philosophy; and long-term impact.

Keywords : multisource feedback; performance appraisal; literature review.

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