Resumo

MARTINS, Daiane Granada  e  GONCALVES, Júlia. Occupational Stress in Professionals of Urgent Mobile Care Service (SAMU). Rev. Psicol. Saúde [online]. 2019, vol.11, n.3, pp. 3-17. ISSN 2177-093X.  http://dx.doi.org/10.20435/pssa.v0i0.618.

Work is one of the main triggers of stress, which appears more intensely in public health professionals. This research aimed to identify the stress of workers of the Mobile Emergency Service (SAMU), to investigate the knowledge of these professionals about the stress and know their work experiences. We used the LIPP's Stress Symptoms Inventory for Adults and an individual interview. The inadequate use of the service by the population and the lack of autonomy of the first responders were pointed out as stressing factors by the professionals interviewed. The study identified a lack of knowledge about the stress phenomen by these professionals, even being health workers. The resources used by workers to cope with everyday situations are the practice of physical activity, family conviviality, sense of accomplishment by the work performed and the habituat phenomenon. We conclude that the physical and mental integrity of the investigated subjects reflects positively on the care provided to the community.

Palavras-chave : mental health; stress; health professional.

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