Resumen

SOUTO, Danielle da Costa  y  SCHULZE, Mariana Datria. Health professionals and communication of bad news: experiences of a neonatal unit. Rev. Psicol. Saúde [online]. 2019, vol.11, n.3, pp. 173-184. ISSN 2177-093X.  http://dx.doi.org/10.20435/pssa.v0i0.690.

Descriptive study, with a qualitative approach, that aimed to investigate the experiences and ways of coping that professionals of health use when reporting bad news in a Neonatal Unit. The data collecting used a data sheet for the characterization of the participants and a semi-structured interview. Were interviewed nine professionals of health. Two categories were found: the experiences in the professional preparation and the experiences of bad news communication protocols. The results showed that the most professionals of health do not feel prepared to communicate bad news and theirs performances are based on personal or professional experiences. It's also important highlight that protocols / theoretical basis are not used, but there are recognition of theirs importance. It's conclusive the need to provide space to reflect and analyze professional practices, and add subsidies for the communication of bad news, as well as the importance of continuing education for the professionals.

Palabras clave : health; communication; experiences; Intensive Care Units; neonatal period.

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