Resumo

MICHELLE ALMEIDA, SilvaI; ERIKA LEITE DA SILVA, CardosoI; TATJANA TERESA DE LIMA, MirandaI  e  JULIANA, SampaioI. Emotional competences as device for the integralization of health care: contributions to the interprofessional work. Est. Inter. Psicol. [online]. 2019, vol.10, n.2, pp. 226-239. ISSN 2236-6407.

Abstract The interprofessionality promotes the improvement of the full assistance of the health care. However, sometimes teamwork is surrounded by conflicts that can be managed through emotional competencies. This study aims to report an experience of promoting emotional competencies for the strengthen of the interprofessional work’s process, aiming to achieve the integrality of care. The Programa de Educação pelo Trabalho em Saúde developed this experience in 2015, in a medium complexity service. Initially, a game was used to explore the weaknesses of the service, which allowed to identify the feeling of inhibition of many professionals in a daily work situation. Subsequently, to overcome these inhibitions, playful activities were done through videos, games, and conversations, that promoted interprofessional dialogues, focused on the empathy and assertiveness competences, that resulted in a more active and questioning posture of the professionals face to the team work’s process needs.

Palavras-chave : professional role; work performance; comprehensive health care; empathy; assertiveness.

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