Abstract

MENEZES, Wladimir Jatobá de. Technology, work organization and cognitive cost: ergonomic action in a centre of information security. Rev. Subj. [online]. 2016, vol.16, n.2, pp. 117-131. ISSN 2359-0769.  http://dx.doi.org/10.5020/23590777.16.2.117-131.

This study intends to illustrate the extent to which the elements of the work organization contribute or hinder the execution of fraud monitoring tasks within a Logical Security Centre of a financial institution. As a theoretical construct the study was based on cognitive ergonomics and cognitive psychology. The Activity Ergonomic Analysis - AET was used as a method. Twenty-four subjects, all commissioned, being predominantly male, between 26 and 50 years of age were analyzed. The subjects of the study presented complaints regarding physical discomforts related to the work routine.

Keywords : cognitive ergonomics; work organization; cognitive costs; logical security.

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