PEPSIC - pepsic.bvsalud.org

PEPSIC - pepsic.bvsalud.org

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The answers of the participants are then compared again. Now we can expect a kind of symmetry in the responses - mutually positive to both questions or mutually negative. If the answers are negative in both parties, it is clear that even with the understanding (mutual coincidence of response to the first series of questions about the goals and intentions of each other), this communication is hardly effective. Positive answers to the questions "on both sides" can act evidence that the communication was successful. Now we can say that such a procedural feature of communication as mutual understanding in partners, and a better comprehension of the situation and the subject of communication as the result (or achievement of greater certainty as to the understanding of the situation), are those signs that distinguish effective communication from the ineffective one.

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