Resumen

MORAES, Sandra Dircinha Teixeira de Araújo et al. Colecting the collector: the shortest way to humanization of assistance. Rev. bras. crescimento desenvolv. hum. [online]. 2009, vol.19, n.3, pp.393-402. ISSN 2175-3598.

INTRODUCTION: the shelter consists in a powerful cause of changes. This work reflects the experimented satisfaction, outcome of the performance in a synergic and highly productive environment. OBJECTIVE: to implant the maternal-neonatal assistance from the shelter to the internal customer. METHOD: direct daily observation of in distinct sectors of the Hospital the Maternity Interlagos (HMI) - SES/SP and its out patient sector was performed. Two members of the multidisciplinary team nade semistructured interviews that supported humanization in the hospital environment. The professionals were divided by areas of professional exercise, from the administrative to the assistencial work. RESULTS: implantation of a Collection and Humanization Committee of the Maternal Assistance occurred in the Hospital Interlagos Maternity, with participation of the leaders of shelter in the institutional management, this providing better individual and collective performance in the activities in the Hospital.

Palabras clave : Humanization of Assistance; Maternal-Child Health Centers; User Embracement .

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