GUEDES, Hannah Dantas; GONDIM, Sônia Maria Guedes    SOUSA, Yuri Sá Oliveira. Emotional Labor of Police Officers: Characterizing emotional demands. Aval. psicol. []. 2023, 22, 3, pp.309-319.   29--2024. ISSN 1677-0471.  https://doi.org/10.15689/ap.2023.2203.24999.08.

The study aimed to describe and characterize the emotional demands of the occupation or corporation, the starting point of the military police officer’s emotional work cycle. A multi-method qualitative approach was used: including documentary analysis, interviews, and microfocus groups. The documentary analysis identified three demands: corporation, professional role of military personnel, and personal conduct. The IRaMuTeQ software supported the corpus analysis, integrating the interviews and focus groups. The Descending Hierarchical Classification indicated two axes: 1. “Demands from society”, which presented one class; and 2. “Demands of the professional role”, which was divided into two classes: Affective states, and Compliance with institutional norms. The results indicate that police officers deal with demands from different groups, as well as their individual demands, which show how they must behave and express themselves emotionally. It was concluded that military police need to meet varied and challenging emotional demands, with an urgent need for the implementation of institutional policies to train them in managing affective states.

: emotions; public security; stress.

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