Introduction:

Psychosocial Care Centers (CAPS) provide multiprofessional care and operate with an interdisciplinary, person-centered approach, involving the individual, their family, and the community. However, the service’s effectiveness depends on user engagement, making user satisfaction a crucial determinant.

Method:

This is a cross-sectional study that correlates the sociodemographic profile and user satisfaction in 13 centers in Curitiba, Paraná. Sociodemographic data were collected through a simple questionnaire, while user satisfaction was assessed using the Patient Satisfaction Evaluation Scale for Mental Health Services (SATIS-BR).

Results:

Out of 100 participants, 76% were male, aged between 18 and 78 years. Most were unemployed (76%), and over half (53%) had incomplete high school education. With a maximum score of 80%, users expressed satisfaction with the care provided by CAPS professionals. However, there is a need to improve the communication of therapeutic plans and the service’s infrastructure.

Conclusion:

User satisfaction is high, but investment in the physical structure and communication between the staff and patients is still necessary to enhance treatment efficiency.

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